Return and Refund Policy

Return and Refund Policy

At TrendzFriend.com, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a seamless return and refund process, subject to the terms outlined below.

Eligibility for Returns

  • Products must be returned within 7 days from the date of delivery.
  • The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
  • Return requests must be accompanied by proof of purchase (order confirmation email or receipt).
  • Items that are damaged, defective, or incorrect are eligible for returns and replacements.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards or vouchers
  • Personalized or custom-made products
  • Items marked as "Final Sale" or "Non-Returnable"

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Email us at pulivendulah@gmail.com with your order details and reason for the return.
  2. Our team will review your request and provide a return authorization along with the return shipping address.
  3. Pack the item securely in its original packaging and ship it back to the provided address.

Return Address

Please send your returns to the following address:

Roposo Clout Warehouse, China

Note: The return shipping cost will be borne by the customer unless the item is defective, damaged, or incorrect.

Refund Policy

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued using the original payment method within 7-10 business days.

Please note:

  • Shipping charges are non-refundable unless the return is due to our error (e.g., damaged or incorrect items).
  • Refunds may take additional time to reflect in your account, depending on your bank or payment provider.

Replacement Policy

If you receive a damaged or defective item, we will replace it at no additional cost. Please contact us within 48 hours of receiving the item with photos of the damage.

Contact Us

For any questions or concerns about our Return and Refund Policy, please reach out to us at:

  • Email: pulivendulah@gmail.com
  • Address:  New Krishna Nagar , Keshava Reddy School Back Side , kurnool , AP, 518003, IN.